Effective Date: November 18, 2025

Last Updated: November 18, 2025

PLEASE READ THIS POLICY CAREFULLY BEFORE MAKING A PURCHASE. This Refund Policy (“Policy”) governs all returns, refunds, and exchanges for products and services purchased from Zenith Vital Wellness LLC (“Zenith Vital,” “we,” “us,” or “our”). By making a purchase, you acknowledge and agree to the terms of this Policy.

1. GENERAL REFUND POLICY

1.1 Limited 30-Day Return Window

We offer a limited 30-day return window from the date of delivery for eligible products. Returns must meet ALL of the following conditions:

Product must be unopened and in original sealed packaging
Return request must be initiated within 30 days of delivery
Customer must obtain a Return Merchandise Authorization (RMA) number
Product must be shipped back within 7 days of RMA issuance
Customer is responsible for return shipping costs

1.2 Non-Returnable Items

The following items are FINAL SALE and cannot be returned or refunded under any circumstances:

Opened or used products
Products with broken seals or damaged packaging
Personalized or custom-formulated products
Digital products or services
DNA testing kits (once registered or activated)
DNA analysis services and reports
Subscription services after initial use
Products purchased on sale or with promotional discounts exceeding 20%
Bundle packages (partial returns not accepted)
Products purchased more than 30 days ago

2. REFUND PROCESSING

2.1 Refund Conditions

If your return is approved and meets all conditions, refunds will be processed as follows:

Refund amount: Purchase price minus original shipping costs
Processing time: 10-15 business days after receipt of returned product
Refund method: Original payment method only
Restocking fee: 25% on all approved returns

2.2 Deductions and Fees

The following deductions apply to all refunds:

Original shipping charges (non-refundable)
Return shipping costs (customer responsibility)
25% restocking fee
Processing fees for expedited shipping
Any customs, duties, or taxes paid

3. DNA SERVICES REFUND POLICY

3.1 DNA Testing Kits

DNA testing kits have specific refund limitations:

Unopened kits: Returnable within 30 days with 25% restocking fee
Registered/activated kits: Non-refundable
Kits with collected samples: Non-refundable (biohazard regulations)
Failed sample processing: One free retest kit provided

3.2 DNA Analysis Services

DNA analysis services and reports are non-refundable once delivered, including:

Genetic trait reports
Personalized supplement recommendations
Nutrition and fitness insights
Platinum membership subscriptions
Raw data uploads and analysis

4. SUBSCRIPTION SERVICES

4.1 Subscription Cancellation

Subscriptions may be cancelled at any time
Cancellation takes effect at the end of current billing period
No refunds for partial billing periods
No refunds for unused subscription time

4.2 Auto-Renewal Refunds

Auto-renewal charges are non-refundable except:

Refund request made within 48 hours of charge
Service not used during current billing period
Maximum one courtesy refund per customer lifetime

5. DAMAGED OR DEFECTIVE PRODUCTS

5.1 Reporting Requirements

For damaged or defective products:

Must be reported within 48 hours of delivery
Photo evidence required showing damage/defect
Original packaging and shipping materials must be retained
Products may need to be returned for inspection

5.2 Resolution Options

For verified damaged/defective products, we offer:

Replacement product (same item only)
Store credit (valid for 90 days)
Refund minus shipping costs (at our discretion)

6. RETURN PROCESS

6.1 How to Initiate a Return

To request a return:

Email returns@zenithvital.com within 30 days of delivery
Include order number, reason for return, and photos if applicable
Wait for RMA number and return instructions
Ship product back within 7 days using trackable shipping
Include RMA number on outside of package

6.2 Return Shipping

Customer pays all return shipping costs
We recommend insured, trackable shipping
We are not responsible for lost return shipments
Refused deliveries incur additional fees

7. INTERNATIONAL ORDERS

International orders have additional restrictions:

No refunds on international orders due to regulatory compliance
Exchanges only for damaged/defective items
Customer responsible for all customs, duties, and taxes
Return shipping costs significantly higher
Extended processing time (20-30 business days)

8. PROMOTIONAL PURCHASES

Special terms apply to promotional purchases:

Buy-one-get-one (BOGO): Must return all items for refund
Bundle deals: No partial returns accepted
Flash sales: All sales final
Discount codes over 20%: Non-refundable
Free gifts: Must be returned with main purchase

9. DISPUTE RESOLUTION

Before initiating any chargeback or dispute with your payment provider:

You must first attempt resolution through our customer service
Unauthorized chargebacks may result in account suspension
We reserve the right to pursue collection for invalid chargebacks
Chargeback fees will be passed to the customer

10. REFUND TIMING TABLE

Stage	Timeline	Customer Action
Return Request	Within 30 days	Submit request
RMA Issuance	3-5 business days	Wait for RMA
Return Shipping	Within 7 days	Ship product
Inspection	5-7 business days	Wait
Refund Processing	10-15 business days	Check account

11. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

We reserve the right to refuse returns or refunds for:

Excessive return history (more than 3 returns in 12 months)
Suspected fraud or abuse
Products purchased from unauthorized sellers
Products not purchased directly from Zenith Vital
Violation of our Terms of Service

12. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund Policy at any time without prior notice. Changes take effect immediately upon posting. The policy in effect at the time of your purchase governs that transaction.

13. CONTACT INFORMATION

For refund and return inquiries:

Zenith Vital Wellness LLC

Email: privacy@zenithvital.com

Phone: 1.855.305.2430

Mail: Salesl Department

Zenith Vital Wellness

1615 Lakes PKWY, Suite C,

Lawrenceville GA 30043

IMPORTANT NOTICE: This Refund Policy is designed to protect both our customers and our business. We encourage customers to carefully review product descriptions and ingredients before purchasing. Our customer service team is available to answer questions before you buy.

By making a purchase from Zenith Vital Wellness, you acknowledge that you have read, understood, and agree to this Refund Policy.